Do you offer refunds or exchanges?
Yes we offer refunds and exchanges excluding custom made designs within 30 days of purchase.
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can login right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I create an account?
Click here to register and create an account with Red Panda Wall Stickers.
How do I pay for my orders?
We accept payments made with any credit or debit card provide by Visa and Mastercard. We also accept payments via Paypal while we can also accept Direct bank transfers on request.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimise errors. It is advisable to check your order before placing it.
How long does it take for my order to be processed?
All orders are processed within approximately 2 business days once, excluding weekends and Australian public holidays.
What shipping methods are available?
We ship our items through Australia Post. Our standard shipping turnaround time is approximately 3 – 5 business days within Australia.
International shipping is also available. Shipping times for international orders vary between 2 – 3 weeks depending on the delivery location and are also shipped via Australia Post.
Shipping costs are based on total weight and destination and total costs are calculated at our checkout.
Do I get a tracking number?
All domestic orders that are shipping in a tube will have a tracking number. If you require a tracking number on envelope packaged stickers or international orders, please contact us via our contact form with your request.
Will my sticker be removable?
Our stickers are made from Avery Graphics and are guaranteed to be removable for 1 year. After 1 year our stickers are still removable however due to various factors we cannot guarantee that the stickers will be able to be removed safely from the wall without leaving any damage.
What do I do if my wall sticker or wall paper fall off from the wall or damage my wall?
Our wall stickers and wall papers generally fall off from the wall due to the surface being painted by either Teflon paint or non stick paint. We do warn about this issue in our listings and we take no responsibility for this issue.
Due to the various wall surfaces and different surface conditions that our wall stickers and wall papers are adhered to we do not take responsibility for any damages caused by our products. If you are unsure if your wall is suitable for our wall stickers, please order a free sample pack from us here in order to test your surface with our products.